At ADM Gifts, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll do our best to help.
Changed your mind?
For most products purchased online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the goods to us.
Returned items should be unused and in their original condition where reasonably possible.
Once we receive the returned goods, we will process your refund within 14 days. Where applicable, your refund will include the cost of standard delivery.
Personalised and custom-made products
Personalised or custom-made products may not be eligible for cancellation simply because you have changed your mind. If a personalised or custom-made product is faulty, damaged or not as described, your legal rights still apply.
Perishable products
Perishable goods, including certain food products and treats, may not be eligible for return or cancellation where the law provides an exception. If a perishable product arrives damaged, faulty or not as described, please contact us as soon as possible.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible with your order details and, where appropriate, photographs of the item and packaging.
Your statutory consumer rights are not affected by this policy. Goods must meet the requirements of UK consumer law, including being as described, of satisfactory quality and fit for purpose.
How to request a return
Please contact ADM Gifts through our Contact Us page before returning an item. We’ll provide any instructions you need and confirm where your return should be sent.
Return postage
Where you are returning an item because you have simply changed your mind, you may be responsible for the cost of returning the item unless otherwise stated.
Where an item is faulty, damaged, incorrect or not as described, please contact us so we can arrange an appropriate resolution.
Refunds
Approved refunds will normally be made using the original payment method. We cannot remove or restrict any statutory rights you have as a consumer.
Questions about a return?
If you’re unsure whether your item is eligible for return, please contact us before sending it back.
ADM Gifts
Thoughtful gifts. Quality treats.