Terms & Conditions

These Terms & Conditions apply to your use of our website and any orders placed with us.

By using our website or placing an order, you agree to these terms.

Products and availability

We aim to ensure that product descriptions, images and prices on our website are accurate. However, colours and appearances may vary slightly depending on your device or screen.

All products are subject to availability. We reserve the right to correct errors, update product information or withdraw products where necessary.

Third-Party Suppliers and Fulfilment

ADM Gifts may use third-party suppliers, fulfilment partners and delivery providers to supply and deliver certain products. Where a product is fulfilled by a third party, ADM Gifts remains responsible for the customer order and will liaise with the relevant supplier or delivery provider where necessary to resolve issues relating to the order. Products may be dispatched separately and may have different delivery times, packaging or tracking information. By placing an order, you acknowledge that some products may be supplied through these arrangements. Your statutory consumer rights remain unaffected.

Orders

When you place an order through our website, you are making an offer to purchase the products selected.

Your order is not considered accepted until we have confirmed it.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including suspected fraud, pricing errors, stock issues or inability to fulfil the order.

Prices and payment

All prices displayed on our website are shown in pounds sterling unless otherwise stated.

Payment must be successfully received before an order is processed, unless alternative arrangements have been agreed with ADM Gifts.

We reserve the right to change prices at any time, although changes will not affect orders that have already been accepted.

Delivery

Delivery times and costs will depend on the product, delivery option and destination.

Estimated delivery information will be provided where applicable.

While we will make reasonable efforts to meet stated delivery times, delays caused by circumstances outside our reasonable control may occur.

Bulk and event orders

For bulk orders, wedding orders, corporate orders and other event orders, requirements, pricing, quantities and delivery arrangements may be agreed separately with the customer.

A quotation does not constitute acceptance of an order until the details have been agreed and any required payment has been received.

Personalised products

Where personalised products are offered, customers are responsible for checking that names, dates, messages and other information supplied to ADM Gifts are correct.

Personalised products may be subject to different cancellation or return conditions where permitted by law.

Product images and variations

Product images are provided to give an indication of the appearance, style and presentation of our products. Where applicable, images may show products alongside additional accessories, decorations, packaging or other items that are not included in the purchase. Any items included with a product will be clearly stated in the product description.

Products may vary slightly from images shown on our website due to availability, manufacturing processes, sourcing of materials, supplier changes, colour variations and differences in display screens. Where a particular material, colour, finish, size or accessory is an essential characteristic of the product, this will be stated in the product description.

Where products are sourced from third-party suppliers, the exact materials, packaging or presentation may change from time to time. We will ensure that products supplied correspond with their description and advertised characteristics.

Returns and refunds

Our Returns & Refunds Policy explains your rights and our procedures for returns, refunds and faulty products.

Please refer to our Returns & Refunds page for full details.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Website use

You agree to use our website lawfully and not to misuse, damage or attempt to gain unauthorised access to any part of the website.

We may suspend or restrict access to the website where necessary to protect our business, customers or website.

Intellectual property

All content on the ADM Gifts website, including text, logos, graphics, images and branding, belongs to ADM Gifts or is used with permission unless otherwise stated.

You may not reproduce, copy or use our content for commercial purposes without our permission.

Limitation of liability

We will take reasonable care in providing our website and services. However, we are not responsible for losses or delays caused by circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability where doing so would be unlawful.