At ADM Gifts, we aim to process and deliver your order as quickly as possible.
Processing times
Orders are normally processed once payment has been successfully received.
Processing times may vary depending on the product, availability and whether the item is personalised.
If an order requires additional processing time, we will provide further information where appropriate.
Delivery options
Available delivery options and costs will be shown during the ordering process.
Delivery times may vary depending on the delivery service selected and the destination.
Delivery estimates
Any delivery times shown on our website are estimates unless a specific delivery date has been agreed with you.
Once your order has been dispatched, you may receive tracking information where this is available.
Delays
Although we will make reasonable efforts to ensure your order arrives within the estimated delivery period, delays can sometimes occur due to circumstances outside our reasonable control, including courier delays, severe weather, disruption to transport services or other unforeseen events.
If we become aware of a significant delay affecting your order, we will aim to provide you with an update.
Collective and Third-Party Fulfilment
Some products available from ADM Gifts may be supplied and fulfilled through third-party suppliers or partner fulfilment services. Where this applies, your order may be dispatched directly from the relevant supplier and may arrive separately from other items purchased from ADM Gifts. Delivery times, packaging and tracking information may therefore vary between products. ADM Gifts will provide the delivery information available to us at the time of purchase and will assist with any delivery issues that arise. Where an order is delayed, lost or otherwise affected by a third-party fulfilment or delivery service, ADM Gifts will work with the relevant supplier or delivery provider to investigate and resolve the matter. Nothing in this policy affects your statutory rights as a consumer.
Incorrect delivery information
Please make sure that the delivery address and contact information provided when placing your order are correct.
ADM Gifts cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
Damaged or missing orders
If your order arrives damaged, please contact us as soon as possible and provide your order details and, where possible, photographs of the damage.
If your order does not arrive within the expected delivery period, please contact us so that we can investigate the matter.
Your statutory rights are not affected by this policy.
International delivery
Where international delivery is offered, additional delivery charges, taxes, customs duties or other charges may apply depending on the destination.
Any applicable charges will be communicated where possible before you complete your purchase.
Bulk and event orders
Delivery arrangements for bulk orders, wedding orders, corporate orders and other event orders may be agreed separately.
For these orders, delivery dates and costs will be confirmed as part of the quotation or order process.
Contact us
If you have any questions about delivery, please contact ADM Gifts through our Contact Us page.
ADM Gifts